After-sales Service: | Remotely |
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Warranty: | 25 Years |
Number of Cells: | 120 |
Q: Are you a factory or trading company?
A: We operate a state-of-the-art factory and collaborate with top-tier suppliers in China.
Q: How to order?
A: Submit an inquiry → Receive drawing/sample, customize → Define usage scenario → Get product design recommendation → Negotiate details → Confirm sample → Sign contract/deposit → Mass production → Goods ready → Balance/delivery → Continued cooperation.
Q: How about a sample order?
A: Yes, samples are available. Contact us for details. Sample fees are reimbursable with an official order.
Q: What shipping methods are available?
A: We offer sea freight, EMS, China EMS, and more. Contact us for additional shipping options.
Q: What is the delivery and shipment timeline?
A: Delivery times vary by order size, typically within 15-30 working days.
Q: My package is missing some products, what can I do?
A: Reach out to our support team. We'll verify your order and address any discrepancies. We apologize for any inconvenience caused.
Q: How do I confirm the payment?
A: We accept T/T and Paypal. Additional payment methods are available upon request. Please contact us prior to using alternative methods. A 30-50% deposit is required, with the balance due before shipment.