| Customization: | Available |
|---|---|
| After-sales Service: | Remotely |
| Warranty: | 25 Years |
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Q: Are you a factory or a trading company?
A: We own and operate our factory, collaborating with numerous top-tier suppliers in China.
Q: How do I place an order?
A: Initiate an inquiry → receive drawing/sample, customize → specify use scenario → get product design recommendation → finalize details → confirm sample → sign contract/deposit → commence mass production → prepare goods → balance/delivery → ongoing partnership.
Q: Is it possible to place a sample order?
A: Yes, samples are available. Contact us for more details. Sample fees will be credited back upon placing an official order.
Q: What shipping methods do you offer?
A: We provide sea freight, EMS, China EMS, and other shipping options. If needed, alternative routes can be arranged.
Q: What is the timeline for delivery and shipment?
A: Delivery time varies with order quantity, typically ranging from 15 to 30 working days.
Q: My package is missing some products. What should I do?
A: Contact our support team immediately. We will verify your order and compensate for any missing items. We apologize for any inconvenience caused.
Q: How can I confirm the payment?
A: We accept T/T and Paypal. Other payment methods are available upon request. Please contact us before using alternative payment methods. A 30-50% deposit is required, with the balance payable before shipment.
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