| Customization: | Available |
|---|---|
| After-sales Service: | Remote Service |
| Warranty: | 30years |
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Q: Are you a factory or trading company?
A: We own and operate our factory while collaborating with numerous premier suppliers in China.
Q: How to order?
A: Inquire with us → review drawing/sample, customize → specify use scenario → receive product design recommendation → negotiate details → confirm sample → sign contract/deposit → mass production → goods ready → balance/delivery → ongoing cooperation.
Q: How about a sample order?
A: Samples are available. Contact us for details. Sample fees will be reimbursed upon placing an official order.
Q: What shipping methods are available?
A: We offer sea freight, EMS, China EMS, among other shipping options. Contact us for alternative routes if needed.
Q: What is the delivery and shipment timeline?
A: Delivery time depends on order quantity, generally 15-30 working days.
Q: My package is missing some products, what can I do?
A: Contact our support team. We will verify your order and compensate for any discrepancies. We apologize for any inconvenience.
Q: How do I confirm the payment?
A: We accept T/T and Paypal. Other payment methods can be arranged upon request. Please contact us before using alternative payment methods. A 30-50% deposit is required, with the balance payable before shipment.
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