After-sales Service: | Remotely |
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Warranty: | 25 Years |
Number of Cells: | 120 |
Q: Are you a factory or trading company?
A: We operate our own factory and collaborate with numerous top-tier suppliers in China.
Q: How to place an order?
A: Inquire with us → Receive drawing/sample and customize → Specify usage scenario → Receive product design recommendation → Negotiate details → Confirm sample → Sign contract/deposit → Mass production → Goods ready → Balance payment/delivery → Ongoing cooperation.
Q: Can I get a sample order?
A: Samples are available. Contact us for further details. Sample fees will be reimbursed upon placing an official order.
Q: What shipping methods do you offer?
A: We offer sea freight, EMS, China EMS, and other shipping options. Contact us if you require an alternative shipping route.
Q: What is the delivery and shipment timeline?
A: Delivery time varies based on order quantity, typically 15-30 working days.
Q: My package is missing some products, what should I do?
A: Contact our support team. We'll verify your order contents and compensate for any discrepancies. We apologize for any inconvenience.
Q: How do I confirm the payment?
A: We accept T/T and Paypal. Other payment methods are available upon request. Please contact us before using alternative payment methods. A 30-50% deposit is required, with the balance due before shipment.