| Customization: | Available |
|---|---|
| After-sales Service: | Remotely |
| Warranty: | 25 Years |
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Q: Are you a factory or a trading company?
A: We own and operate our factory, collaborating with numerous premier suppliers across China.
Q: What is the process to place an order?
A: Inquire with us → receive drawing/sample, customize → specify use scenario → receive product design recommendation → negotiate details → confirm sample → sign contract/deposit → mass production → goods ready → balance/delivery → ongoing cooperation.
Q: Is it possible to place a sample order?
A: Yes, samples are available. Contact us for detailed information. Sample costs are refundable upon official order placement.
Q: What are the available shipping methods?
A: We provide sea freight, EMS, China EMS, and other shipping options. Please contact us if you need an alternative shipping method.
Q: What is the expected delivery and shipment timeline?
A: Delivery time depends on the order quantity, typically between 15-30 working days.
Q: What should I do if some products are missing from my package?
A: Reach out to our support team. We will verify the contents of your order and compensate for any missing items. We apologize for any inconvenience caused.
Q: How do I confirm the payment method?
A: We accept T/T and Paypal. Other payment methods are available upon request. Please contact us before using any alternative payment methods. A deposit of 30-50% is required, with the balance due before shipment.
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