| Customization: | Available |
|---|---|
| After-sales Service: | Remotely |
| Warranty: | 25 Years |
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Q: Are you a factory or trading company?
A: We operate our own factory and collaborate with many top-tier suppliers across China.
Q: What are the steps to place an order?
A: Inquire with us → receive drawing/sample and customize as needed → specify use scenario → receive product design recommendations → negotiate details → confirm sample → sign contract/deposit → mass production → goods ready → balance payment/delivery → ongoing cooperation.
Q: Is it possible to place a sample order?
A: Yes, samples are available. Contact us for specifics. Sample fees will be reimbursed upon placement of an official order.
Q: What shipping methods do you offer?
A: We provide sea freight, EMS, China EMS, among other options. Contact us if a different route is required.
Q: What is the typical delivery timeline?
A: Delivery time is contingent on order quantity, typically ranging from 15-30 working days.
Q: What should I do if my package is missing products?
A: Reach out to our support team. We will verify your order and compensate for any discrepancies. We apologize for any inconvenience caused.
Q: How can I confirm payment?
A: We accept T/T and Paypal. Other payment methods are available upon request. Please contact us before using alternative payment methods. A 30-50% deposit is required, with the remaining balance due before shipment.
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