| Customization: | Available |
|---|---|
| After-sales Service: | Remotely |
| Warranty: | 25 Years |
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Q: Are you a factory or trading company?
A: We own our factory and collaborate with top-tier suppliers across China.
Q: How to place an order?
A: Inquire with us → receive drawing/sample, customize → specify use scenario → get product design recommendation → negotiate details → confirm sample → sign contract/deposit → mass production → goods ready → balance payment/delivery → ongoing partnership.
Q: Can I place a sample order?
A: Yes, samples are available. Please contact us for more details. Sample fees will be reimbursed with your official order.
Q: What shipping methods are offered?
A: We provide sea freight, EMS, China EMS, and various other shipping options. Reach out if you need an alternative method.
Q: What is the delivery and shipment timeframe?
A: Delivery time varies with order quantity, typically ranging from 15-30 working days.
Q: What if my package is missing products?
A: Please contact our support team. We'll verify your order and compensate for any missing items. Our apologies for the inconvenience.
Q: How can I confirm my payment?
A: We accept T/T and Paypal. Alternative payment methods are available upon request. Contact us before using other methods. A deposit of 30-50% is required, with the balance due before shipment.
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